At The Commute Yorkshire we want you to be happy with your purchase, for whatever reason you are not satisfied, we would be most happy to provide returns and exchanges for all items purchased from us if the following conditions below are met. If non of these conditions are met we regret that we will be unable to process and claims for a return or exchange, even if the item has been mailed back to us.

  • You must contact shop.commuteyorkshire.com within 14 days of original purchase date
  • You must complete in full the returns form enclosed with your order and send back with your item
  • All items must be in their original packaging with product tags intact
  • All items must be unused and in their original condition
  • All items would need to be purchased originally from shop.thecommuteyorkshire.com.

Validity for Returns and exchanges

All returns and exchanges would need to be raised within 14 days of the invoice date.

Returning your item

You will need to include your returns form together with the item(s) in its original condition and packaging.

Please mail your return via a traceable mode of postage, the cost of which you will need to cover. We will notify you of receipt by email confirmation and your return appropriately processed.

Return of a faulty or incorrect item

If any of the products received is deemed defective or a wrong shipment, The Commute Yorkshire will require evidence of the fault before return shipment by way of photographs emailed to us. Subject to confirmation of faulty or incorrect shipment – we will bear the cost of returning the item(s) back to us, subject to proof postage – costs will be a refunded via PayPal.

Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of The Commute Yorkshire.

All returns and exchanges from our website shop.thecommuteyorkshire.com would need to be shipped to:

The Commute Yorkshire
20 Leeds Road
Ilkley
West Yorkshire
LS29 8DS

Other Terms and Conditions

All items that are returned and exchanged, can only be made once.

We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order.

Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.

Returns are at all times governed by the provisions of the Consumer Protection Act.